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About Us

About Us

Welcome to Trendy Groove, your go-to online store for fashionable clothing and accessories! We are a passionate team dedicated to offering high-quality products that reflect the latest market trends.

Our mission is simple: to provide our customers with an exceptional shopping experience that combines style, comfort, and affordability. Every item in our catalog is carefully selected, ensuring that you can find what best suits your personal style.

We take pride in working with ethical suppliers and manufacturers to ensure that our products are made with care and respect for the environment. Sustainability is a core part of our values, and we are committed to doing our part to reduce the fashion industry's environmental impact.

At Trendy Groove, we believe that every purchase should be rewarding. That’s why we strive to offer you high-quality customer service, to answer all your questions and assist you at every step of your shopping journey.

Join us on our journey through the world of fashion! Thank you for choosing Trendy Groove.

Contact Information

For any inquiries or assistance, feel free to reach out to us:

  • Email: info@trendygroove.org
  • Phone: +39 351 033 0861
  • Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM

We’re here to help you with any questions or concerns you may have!

Shipping Policy

Shipping Policy

Trendy Groove is committed to providing fast and reliable shipping service to ensure that you receive your purchases as quickly as possible. Below are the details of our shipping policy:

  1. Order Processing Times
    All orders are processed within 1-3 business days from payment confirmation. During peak demand periods (sales, holidays), processing times may increase slightly.

  2. Delivery Times
    We work with several reliable couriers to ensure timely delivery. Delivery times may vary based on the destination:

    • Italy: 3-5 business days.
    • Europe: 5-10 business days.
    • International: 10-20 business days.
  3. Shipping Costs
    Shipping fees are calculated based on the destination and the number of items ordered. The cost will be displayed during checkout before completing your purchase. We offer free shipping on orders over a certain threshold, which is visible on our site.

  4. Order Tracking
    Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor your shipment in real time. If you have any questions, our customer service is available to assist you.

  5. Delivery Issues
    Trendy Groove is not responsible for delays caused by circumstances beyond our control (e.g., customs, strikes, weather conditions). However, we are committed to assisting you to the best of our ability and will do everything possible to resolve any delivery issues.

  6. Incorrect or Incomplete Address
    Please ensure that you enter a complete and correct shipping address. In case of errors, contact us immediately. If the order has already been shipped, we may not be able to change the address, and the package may be returned to the sender. Any additional costs may be incurred by the customer.

  7. International Shipping and Customs
    For orders shipped outside the EU, any customs duties or local taxes are the responsibility of the customer. Trendy Groove has no control over these costs and cannot predict their amount.

Contact Us
For further information about shipping, our customer support team is here to help. Please feel free to reach out to us via email with any questions or clarifications.

Refund Policy

Refund Policy

At Trendy Groove, we are committed to ensuring the utmost satisfaction of our customers. We offer a simple and hassle-free return and refund service. Here are the details:

  1. Returns

    • Return Period: Customers can request a return within 30 days from the date of product delivery.
    • Return Conditions: Products must be unused, unwashed, and in the same condition as received, including the original packaging.
    • Procedure: To initiate a return, please contact us via email at the address provided on our website. We will guide you step by step through the process and send you a return label
  2. Refunds

    • Processing Time: Once the returned product is received and inspected, the refund will be processed within 5-7 business days. You will receive an email notification once it is complete.
    • Refund Method: The refund will be automatically credited to the original payment method, unless otherwise agreed upon.
    • Return Costs: Return shipping costs may be the responsibility of the customer based on specific circumstances. However, if the return is due to our error (such as a defective or incorrect item), we will cover the shipping costs.

Contact Us
If you have any questions about returns or refunds, our customer support team is here to help. Please email us at the address provided on our website for any inquiries.

Privacy Policy

Privacy Policy
Last updated: November 6, 2024

This Privacy Policy describes how TrendyGroove (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.trendygroove.org (the "Site") or communicate with us in relation to the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a site visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly From You
The information you provide directly to us through our Services may include:

  • Contact details including name, address, phone number, and email.
  • Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including username, password, security questions, and other information used for account security purposes.
  • Purchase data including items viewed, added to the cart, saved in your account as loyalty points, reviews, referrals, or gift cards or purchases.
  • Loyalty points/product reviews/referrals/gift cards saved.
  • Customer support information including details you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information on how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the Services.

Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payment in order to fulfill your orders and provide the products or services you requested to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."

How We Use Your Personal Information

  • Provision of Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other account-related features and functions. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In this case, Shopify will handle your information as outlined in its Privacy Policy and the Consumer Privacy Policy.
  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or regular mail, and showing you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6 (1) (f) GDPR.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise against sharing your username, password, or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6 (1) (f) GDPR.
  • Communication with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide you with effective services, and maintain our business relationship with you under Article 6 (1) (f) GDPR.

Cookies
Like many websites, we use cookies on our site. For specific information on the cookies we use in relation to managing our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default, but you can choose to set your browser to remove or refuse cookies through browser commands. Keep in mind that removing or blocking cookies may negatively affect your user experience and may result in certain Services not working properly or being unavailable. Also, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

Please note that although your browser may allow you to send a "do not track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "do not track" signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for compliance purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy policies.
  • When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of third-party social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to manage a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have shared the following categories of personal data and sensitive personal data of users for the purposes outlined above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

Category | Categories of Recipients

  • Identifiers such as basic contact details and certain information about orders and accounts
  • Categories of personal information listed in the California Customer Records statute, such as basic contact details and certain information about orders and accounts
  • Commercial information, such as order information, purchase information, and customer service information
  • Internet or other similar network activities, such as usage data
  • Geolocation data, such as locations determined by an IP address or other technical measures

Vendors and third parties performing services on our behalf (e.g., Internet service providers, payment processors, order fulfillment partners, customer service partners, and data analytics providers)

  • Commercial and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or to infer

Terms and Conditions

Terms and Conditions

Welcome to Trendy Groove. By accessing our website and services, you agree to comply with the following terms and conditions. Please read the following carefully to ensure a safe and satisfying experience.

  1. Introduction
    Trendy Groove is an e-commerce site specializing in clothing. By using our site, you accept all the terms outlined here and acknowledge that you are bound by them. We reserve the right to update or modify these terms at any time.

  2. Eligibility to Purchase
    To make purchases on Trendy Groove, you must be at least 18 years old and ensure that the information provided is true and accurate. Making purchases using false or stolen information is prohibited.

  3. Products and Availability
    Trendy Groove is committed to maintaining accurate information regarding product availability, descriptions, and images. However, we do not guarantee that all descriptions or images are always current and error-free. In case of limited availability, we reserve the right to refuse or cancel an order.

  4. Prices and Payments
    Product prices are indicated in Euros (€) and may be subject to change without notice. We accept major payment methods available on the platform. Payment is required at the time of purchase, and only upon receipt of payment will we consider the order confirmed.

  5. Returns and Refunds
    We provide a return and refund service to ensure our customers' satisfaction. For more details, please refer to our Return and Refund Policy.

  6. Deliveries
    Trendy Groove collaborates with reliable shipping partners to ensure that your orders are delivered promptly. However, we cannot be held responsible for any delays caused by factors outside our control. Shipping costs are calculated at checkout and may vary based on the destination.

  7. Intellectual Property
    All content on Trendy Groove, including text, images, logos, and graphics, is our property or used under license. It is prohibited to copy, distribute, or use our content without authorization.

  8. Limitation of Liability
    Trendy Groove is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or the site. You use our products at your own risk and responsibility.

  9. Modifications to the Terms
    We reserve the right to modify these terms from time to time. We encourage you to periodically review this page for updates.

  10. Contact
    For questions regarding our Terms and Conditions, you can contact us via email at the address provided on our site.